Buying Safe Info
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Buying Safe Info
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Online buying says you have rights about buying goods sight unseen online. How these are supposed to be implemented is another thing still, and Paypal's grey law is another thing too with ebay problems as we've found buying dud goods. But you don't stay in business long with poor dealing methods. This is our take on these rights...
Our stock is strictly checked as we state above with washing & play-testing each record before listing & again before posting to check it's ok still. This will catch just about every fault & you'll never need to return substandard goods. We are accountable if there indeed is an omission or error beyond our description. Sellers not making very sure goods are as described are wasting your time, nobody wants to waste their own postage returning a sellers' error. Important: If you aren't happy with an item for any reason you must Contact Us first with no exceptions. We can then see what your problem is and advise you what to do next. It's Common Courtesy to do this in any sales situation to give the seller a chance. Unauthorised forced returns are hostile actions that will stop us accepting further orders from you. We are fully aware what the items we send out look like & play like as our grading is very accurate & returned items that are not the same item (proved by the big photos) in the same condition as posted are not accepted. Changing your mind or not liking the music is no reason to ask for a refund. Be informed of what you are buying, our soundfiles will help on many items. Over all our years collecting records we guessed a lot & had pleasing results! The ease of copying records to CD or MP3 and not wanting the actual item is no reason either. If a refund is granted, implying contact must be made detailing why a return is needed, it will be for item price only unless we are at fault. We expect contact if you are considering returning something and a confirmation you will or won't. You have 7 days to return the item from the delivery date. The returned item must be the exact same item we sent you in the exact same condition. You must use the same trackable service to return with save postal losses. We are very aware of the item we sent you from the big photos, so any 'damage' will be considered Postal Damage & left to you to make a Post Claim, as we would have to if it was damaged on it's way to you. The return address is on the Order Form. We keep all tracking receipts for 10 weeks maximum. This allows even the most tardy buyer to contact us if there's a problem. If you make contact over 10 weeks later and still expect results, there is nothing we can do after so long. Our Replies to any questions will always be brief & to the point, as the medium of speedy replies by email allows. People today don't have the time to type or even read lots of time-consuming pleasantries & other fussy stuff in a full dedicated letter style some may unreasonably think emailing is about. Saying a person didn't give a full detailed reply together with a cheery greeting having quickly replied to you at 11pm Sunday night just isn't worthy of a further reply... |